Use of your personal data
We process your personal data for various purposes, such as:
To provide you with our products and services.
Invoicing for the services and products we offer you, and for the settlement of your accounts.
To provide you with information about the progress of your subscription requests.
To inform you in general about new services and products (unless you do not wish to receive promotional messages).
To answer your questions or concerns regarding the use of our products or services.
When visiting our Company's premises, we collect closed circuit television (CCTV) image data for security and prevention of unlawful actions.
We will store your data for the period provided by the relevant legislation. If we are not legally obligated to do so, we will delete your data as soon as the purpose of their processing ceases to exist. However, we will retain some of your personal data for a reasonable period after the termination of our cooperation, in case you wish to use our services again. We may contact you within this reasonable period in order to inform you about Personal Security services, unless you do not wish to receive information about our promotional activities.
Disclosure of your personal data
We may disclose personal data concerning you, to:
Judicial or law enforcement authorities, to whom we are obliged to provide information when authorized by law to request it, to protect against fraud, to protect our customers, or to defend our rights.
Emergency services (Fire Department – EKAB - EKAV), or third parties you have indicated for your protection.
Collaborating professionals - private installers, whom you have chosen for the technical support (installation, maintenance, etc.) of the system installed in your premises.
Protection of your personal data
Personal Security continuously improves technical and organizational measures to protect your personal data from unauthorized use, accidental loss, dissemination, or destruction.
In cases where an organization, a company, or a collaborating professional - private individual provides services to us or on our behalf, for which personal data processing is required, we ensure that appropriate protection measures (technical and organizational measures) are applied and the data are processed only based on Personal Security guidelines and directions and only for the purposes we have defined. If required, we carry out appropriate audits to ensure the compliance of the above-mentioned partners with the criteria we have set.
Your rights
You can contact us to explain which personal data concerning you we retain, and the exact way we process it. In addition, you can request a copy of your personal data at any time.
If you believe your data is inaccurate, please contact us so that we can make the necessary corrections. If you believe that your data are not being processed for a specific and legitimate purpose, you can ask us to delete it.
You can also ask us to suspend the processing of your personal data, or to object to it for your own reasons. You can request to be exempted from promotional activities, or choose to be exempted from certain forms of communication for promotional purposes (such as email, telephone, etc.).
Contact information
For any information regarding your personal data, as well as to exercise any of the above-mentioned rights, you can contact us by phone at 210 8068675, or via email at info@personalsecurity.gr, or by written letter to the mailing address Mesogeion 99, Marousi, Athens, Postal Code 151 26, Attention Data Protection Officer (DPO). Personal Security is committed to responding to your requests within one month of their submission.
Right to appeal to the Authority
If you have exercised any or all of your rights for data protection and still feel that your concerns regarding the way we use your personal data have not been adequately addressed by us, you have the right to submit a complaint to the Hellenic Data Protection Authority, Kifisias 1-3, Postal Code 115 23, Athens. You can find information on how to submit complaints on the Authority's website (http://www.dpa.gr).
